# BIFF for Lawyers and Law Offices by Bill Eddy (Paperback)

**"_BIFF is simple, powerful, and impactful. This book should be  
mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an  
antidote for caustic interactions. You can't  
stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of  
BIFF._**" **\-Attorney Steve Riley, Atticus shareholder and podcast host of _Great Practice. Great Life._**

**Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails**

This book provides  
a simple and proven method for lawyers and staff to use in ethically responding to  
hostile communications, correcting misinformation by others, and initiating  
productive correspondence. The BIFF Communication method can be used by all law office personnel  
(paralegals, administrative assistants, receptionists, and others), with 30  
sample responses to common situations involving hostile or misinformed emails,  
text messages, and other forms of communication. **BIFF stands for** _**Brief,  
Informative, Friendly, and Firm**._ The BIFF Communication method can also be taught to clients to help them write friendly and concise  
responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to  
coach office staff, clients and their family members to use the BIFF Communication method,  
including ten easy key questions to ask when reviewing their correspondence.  
While this method is designed primarily for written communication, this  
approach can also be used in verbal conversations, to be efficient and respectful.  
The book is divided into five sections:  

1.  Learning  
    the BIFF method
2.  Correspondence with clients
3.  Correspondence with  
    colleagues
4.  Correspondence with staff and between staff
5.  Coaching  
    staff and clients in the BIFF method.

  

Each **sample scenario** provides a hostile  
correspondence received by the lawyer and/or staff member; then gives a tempting  
response which is not quite a BIFF (analyzed using the BIFF Checker); then  
gives a communication that is a BIFF.

## Details

- **Price:** 14.45 GBP
- **Vendor:** High Conflict Institute Press
- **Type:** Academic
- **Tags:** Academic, All Books

## Variants

| Variant | Price | Available |
|---------|-------|-----------|
| Default Title | 14.45 GBP | In stock |

## Images

- BIFF for Lawyers and Law Offices by Bill Eddy (Paperback) book cover

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> Source: [Somiibooks](https://somiibooks.com/products/biff-for-lawyers-and-law-bill-eddy-9781950057399)
> Updated: 2026-10-04